Patient/Visitor Liaison - PRN
UAB St. Vincent's•Hoover, AL
•Onsite
About The Position
The Patient/Visitor Liaison is responsible for acting as a liaison between guests, staff, and patients to respond to inquiries, concerns, and suggestions. This role involves receiving, screening, and routing incoming communications, providing patient information in compliance with HIPAA, and identifying and reporting safety and maintenance issues. The liaison will also assist in improving patient satisfaction by anticipating family needs and resolving issues proactively.
Requirements
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- BLS Provider. American Heart Association or American Red Cross accepted, preferred.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Responsibilities
- Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.
- Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns.
- Receive guest suggestions and complaints and escalate through proper channels.
- Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
- Identify and report issues of safety and maintenance.
- Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems.
- Anticipate family's needs and resolve issues before they become major source of concern.
Benefits
- generous paid time off
- paid parental leave
- Associate Assistance Program
- Tuition Reimbursement Program
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
