Patient Visit Specialist - Neurology
Trinity Health•Ann Arbor, MI
•Onsite
About The Position
Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist to join their team. In this role, the specialist will provide a high level of support and customer service for all patients and guests of the practice or program. They will ensure that patients unfamiliar with the program are personally guided to their destination and provided a "warm hand-off" to the staff. This role works directly with providers to ensure proper coordination of care for each patient.
Requirements
- High School Diploma or GED.
- 2 years of experience in a medical or physician office or comparable healthcare environment.
Nice To Haves
- Coursework in insurance/billing, medical practice education or seminars are all preferred.
Responsibilities
- Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
- Supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up.
- Obtains insurance verification and secures authorization required for services provided.
- Schedule, confirm, and reschedule office appointments.
- Collect payments and support accurate billing processes.
- Schedules research patient per research protocol.
- Maintain patient records and support day-to-day office operations.
Benefits
- Day-one benefits for eligible team members with no waiting period.
- Opportunities for career growth and professional development.
- Supportive, team-oriented workplace culture.
- Meaningful work helping patients access the care they need.
- A mission-driven organization serving communities across Southeast Michigan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
