SEIU Patient Unit Secretary

University of Rochester•Rochester, NY

2d•Onsite

About The Position

The Patient Unit Secretary provides clerical, receptionist, and customer service support on patient care units while maintaining confidentiality. The role works with nurses, physicians, patients, visitors, staff, and other departments to support unit operations and patient care. There is no supervisory direction; the secretary may orient new Patient Unit Secretaries. The position is full-time, with 40 scheduled hours per week, and follows a rotating work shift. It is based at 220 Hutchison Road in Rochester, New York. Compensation is $18.75–$25.44 per hour, with individual pay set according to the applicable collective bargaining agreement.

Requirements

High school education and one year of clerical experience, with demonstrated legible writing and verbal communication skills, or an equivalent combination of education and experience.

Nice To Haves

Knowledge of medical terminology.
Basic computer skills.

Responsibilities

Transcribe patient care orders; schedule tests and procedures with other departments; and complete and process requisitions for tests, procedures, and equipment.
Obtain patient care equipment and supplies as requested by nurses or physicians, and notify the appropriate department when equipment needs repair.
Participate in patient admissions, discharges, and transfers according to unit requirements; update patient care forms, including patient census and diet order listings.
Greet and receive visitors and staff professionally, provide directions and guidance, cover telephones courteously and accurately, take and deliver messages, and triage problems to the appropriate person or department.
Maintain records of patient locations when patients are off the unit.
Communicate and work effectively with other departments on patient-, staff-, and unit-related matters.
Follow directions from nurses, physicians, and other authorized personnel during emergencies.
Order supplies and forms, ensure their arrival, and restock them appropriately.
Maintain a clean and orderly work environment.
Provide assistance on other units as necessary.
Assist with patient transport as needed.
May orient new Patient Unit Secretaries.