Patient Transfer Coordinator II

Air Methods•Omaha, NE

22h•Onsite

About The Position

Responsible to coordinate all activities and communication involved in transferring patients from one facility to another, as specified by our customers. This role involves receiving physician requests, coordinating all steps of patient transfer from intake to completion, and maintaining referral relationships with outlying facilities through consistent customer service. The position also facilitates and documents all communications between referring and receiving parties and expedites ground and air transportation requests.

Requirements

High school diploma or general education degree (GED) and two to five years’ related experience and/or training; or equivalent combination of education and experience.
2 to 5 years Customer Service experience preferred.
Strong understanding of emergent and non-emergent situations and ability to react appropriately and professionally.
Ability to use multiple phone line system, tools, and resources in order to contact appropriate parties pertinent to transfer of patients.
Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow protocols as developed by each partner hospital.
Demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow processes as developed by our customers.
Typing speed of 30 wpm.
Medical terminology knowledge, prior dealings with physicians and/or hospital processes.
Excellent organizational skills, detail oriented, ability to prioritize and multi-task and meet deadlines.
Excellent communication and presentation skills, both written and verbal.
Strong interpersonal skills and a high degree of collaboration at all levels.
Processes data within already defined procedure.
Ability to be a team player with a professional attitude and communicate effectively with in small group settings.
Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers.
Basic Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.
Typing speed of 30 wpm.

Responsibilities

Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility; coordinate all steps pertinent to a patient transfer; from intake to completion.
Professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use.
Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data.
Clearly communicate and expedite ground and air transportation requests.
Other duties as assigned.