Patient Team Assistant

Luminary Hospice•Mount Vernon, OH

1d•Onsite

About The Position

The Patient Team Assistant is responsible for supporting the business operations function at Luminary Hospice, inclusive of administrative support, coordination of medical staff activities, and acting as a liaison between clinical staff and the business operations team. Luminary Hospice is a mission-driven organization that empowers its team members to shape its culture to provide the highest quality support to patients and families throughout their entire end-of-life journey. Their mission is to deliver personalized care that radiates compassion and preserves dignity for all they are honored to serve on their end-of-life journey, focusing on caring for the whole person with expert medical care, pain management, emotional and spiritual support, and resources for families and caregivers.

Requirements

Minimum of two (2) years’ experience preferably in hospice or health care, or graduation from a one (1) or two (2) year business college preferred.
Is at least 18 years of age.
Proficient in MS Office applications and ability to learn department and job-specific software systems.
Demonstrate organizational skills.
Demonstrate effective verbal and written communication skills.
Demonstrate analytical skills when problem-solving.
Demonstrate high attention to detail and a high degree of accuracy.

Responsibilities

Provides assistance to the Executive Director/Administrator, Director of Clinical Services and Director of Operations, preserving the confidential nature of items of which he/she has knowledge. He/she must maintain the files, supplies, and general office condition in an orderly manner.
Assists the hospice team members with ordering patient durable medical equipment, sending faxes, and email correspondence.
Assists with ordering and maintaining appropriate inventory of medical supplies for the field staff.
Assists the Clinical Director in maintaining schedules for field staff and notifying personnel and facilities of changes in assignments.
Maintains open charts by filing all clinical documentation in a timely manner.
Prepares for team meeting by having appropriate patient charts ready for the meeting, preparing the Plan of Care Updates, sending IDG meeting notes to each attending physician.
Answers telephone inquiries and channels them appropriately.
Sends, tracks and maintains the physician orders (doc tracking) in the EMR in a timely fashion to ensure proper flow of billing.
Maintains the patient census list, IDG meeting templates, morning call minutes, etc.
Other duties as assigned.