Patient Support Worker

Wheeler•Bristol, CT

3d•Onsite

About The Position

The Patient Support Worker welcomes, orients, and engages all patients on-site at the health center. This role supports patients by providing general information and direction regarding accessing and following up on their services. The Patient Support Worker monitors the patient waiting area, responds to patient questions, concerns, or complaints, and informs patients about delays, wait times, critical events, and organizational processes or structure. They work collaboratively with other health center departments to follow-up and address patient questions regarding their services and care. Wheeler Health & Wellness provides an integrated, comprehensive continuum of patient-centered primary care, behavioral health, and community resources to enhance health equity and achieve improved health, reduced costs, and increased quality.

Requirements

High School diploma.
Knowledge of Connecticut community resources and organizations.
Exhibits strong interpersonal, critical thinking, communication, and problem-solving skills.
Demonstrates proficiency in Microsoft Office applications and other software programs.

Nice To Haves

At least 1 year of related customer service experience in a health care setting including face to face interactions with patients.
Direct lived experience in addiction and/or mental health recovery.

Responsibilities

Welcomes and engages all patients on-site to the health center; provides clarification regarding services and supports patient in accessing and completing services on-site, including but not limited to: registration and/or form completion, registering for the patient portal, and supporting individuals with mobility challenges.
Monitors patient waiting area to ensure the safety and well-being of all patients and staff; responds to and engages patients regarding routine questions, concerns or complaints.
Informs patients of delays, critical events, and organizational process or structure.
Acts as a liaison between the patient and health center staff to support access to care, services, and on-site resources.
Utilizes internal and external systems to obtain, follow-up on, and communicate relevant patient information.
Documents patient navigation efforts and critical events, as indicated.
Promotes and informs patients of Wheeler patient resources such as the Patient Advisory Board Meetings and Wheeler services and activities or initiatives.
Pursues and utilizes available trainings and staff development opportunities, to enhance knowledge and growth within their position and in the organization.
Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
Understands and adheres to Wheeler Clinic’s compliance standards as they appear in the clinic’s Corporate Compliance Plan, Code of Conduct, and Conflict of Interest Policy.
Completes all training in a timely manner as required by state and federal regulations (e.g., Compliance, Fire Safety, HIPAA HITECH, Infection Control, Sexual Harassment, etc) and specific to the department and position.
Performs other related duties as assigned.

Benefits

Comprehensive medical and prescription insurance through Centivo
Comprehensive dental and vision insurance through Cigna
Access to wellness programs to support your physical and mental health
Company-paid life and AD&D insurance
403(b) Plan, with contributions from the company
Education Reimbursement Program
Access training and development opportunities
15 vacation days per year to explore and recharge
8 sick days per year for your well-being
2 personal days per year for your personal needs
2 floating holidays per year to celebrate what matters to you
9 paid company holidays to spend with loved ones
Access free and confidential counseling through our Employee Assistance Program (EAP)