Patient Support Technician

City of Sioux Falls • City of Sioux Falls, SD

3d

About The Position

The Patient Support Technician (PST) is the first point of contact for patients of Falls Community Health. PSTs schedule appointments over the phone, check in patients for their appointments and support the clinical team through various tasks. Strong customer service, attention to detail and a willingness to serve are key characteristics of this position. We're looking for someone with a strong work ethic who is reliable, dependable, detail-oriented, and willing to give their best effort each day. A great PST supports their team, treats coworkers and patients with respect, takes pride in their work, and is committed to providing exceptional service every day through professionalism, kindness, and accountability.

Requirements

• Completion of a medical assistant program and/or one (1) year of experience in a medical or dental office environment dealing with medical or dental records, reception, and patient scheduling; or any such combination of education, experience, and training as may be acceptable to the hiring authority.
• Must possess or be able to obtain prior to hire a valid driver’s license.
• Ability to prioritize multiple duties according to patient needs.
• Oral and written communication skills.
• Ability to establish and maintain effective working relationships.
• Accuracy and organizational skills.
• Strong telephone and interpersonal skills.
• Knowledge of medical or dental terminology.
• Knowledge of third-party insurance coverage.
• Knowledge and experience with Microsoft Office products.
• Ability to learn and navigate specialized software programs.
• Ability to educate and counsel patients regarding available health care programs.
• Ability to maintain confidentiality.

Responsibilities

• Greet patients
• Verify patient demographics and insurance coverage
• Determine financial eligibility
• Collect payment(s)
• Schedule follow-up appointments, including arranging interpreter services and transportation if necessary
• Assist in the completion of various forms of patient paperwork
• Schedule new and established patients via telephone
• Coordinate referrals
• Arrange interpreter services and transportation, if necessary
• Work with the clinical team (nurses, providers, counselors, etc.) to meet patient scheduling needs
• Receive patient messages and route to the appropriate location
• Maintain accurate patient medical records
• Assist with account reviews
• Complete projects as directed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree