Patient Support Technician Supervisor

Bowen Health•Pierceton, IN

4d•Onsite

About The Position

The Patient Support Supervisor for Bowen Health’s Psychiatric Hospital serves as a coach, mentor and trainer for the Patient Support Specialists and Crisis Stabilization Technicians. The position will continually monitor staff performance between Hospital and Crisis Receiving teams to identify training needs and overall competency. The position will ensure that patients are adequately evaluated, trained, and supported.

Requirements

Bachelor’s Degree required.
Prefer two (2) years in a psychiatric hospital setting.
CPI (Crisis Prevention Intervention) - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
BLS (Basic Life Support) and First Aid - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
SERV Safe Food Manager Certification - required prior to working in the kitchen or assisting with serving meals. Certification must be kept current.
Valid driver’s license and active auto insurance coverage.
Satisfactory results from criminal and driving record background checks
Must be a minimum 21 years of age.

Responsibilities

Lead and manage the Patient Support Technician Team, ensuring staff are well-trained, supported, and compliant with all mandatory training requirements.
Oversee recruitment, hiring, and retention strategies to build a high-performing team.
Responsible for performance reviews, competency reviews, time-off approvals, disciplinary actions, payroll processes, and career development initiatives.
Identify and address knowledge deficits and competency needs through individualized and group training.
Identify and communicate staffing needs and challenges to supervisor.
Develop staff to fill specific roles, such as team leader and EDT.
Develop competency with staff that ensures thorough and objective patient evaluations.
Improve and maintain culture for staff and patient support/care.
Ensure patient interactions are adequately documented.
Ensure staff complete their duties as assigned.
Support the Bowen Health Learning & Development Team as needed.
Other duties as assigned.