Supervisor Patient Support

Acadia•Springdale, AR

2d•Onsite

About The Position

Direct, supervise and coordinate the activities of a patient support team. This role involves providing medical or therapeutic care, overseeing daily operations, guiding staff, and ensuring patient well-being. The supervisor will also participate in therapeutic activities, oversee patient admissions and discharges, and maintain patient records. A key aspect of this role is to observe and influence patient behavior through communication, interaction, teaching, and counseling, encouraging participation in activities that enhance social skills and promote wellness and independence. Collaboration with other staff is essential for treating, rehabilitating, and returning patients to the community. The position requires a positive, empathetic, and professional attitude towards customers, with a focus on resolving complaints and prioritizing patient safety.

Requirements

High School diploma or equivalent required.
Two or more years’ experience with the population of the facility in a patient support role required.
One or more years’ experience as a lead or previous supervisory experience required.
CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
May require a valid state driver's in facilities where transporting patients is an essential function.

Nice To Haves

Associate's or Bachelor's degree in human service field from an accredited college or university preferred.
First aid may be required based on state or facility.

Responsibilities

Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.
Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.
Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.
Assist patients with their daily living activities and administer basic health care or treatments.
Participate in therapeutic or recreational group.
Oversee admitting and discharging.
Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff.
Prepare and maintain records of progress and services performed.
Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.
Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.
Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.
May provide transportation for patients as needed.
Demonstrate a positive, empathetic and professional attitude towards customers always.
When patient needs are not met, acknowledge and work to resolve complaints.
Recognize that patient safety is a top priority.