Patient Support Specialist

LUX Infusion•Van Nuys, CA

1d•Onsite

About The Position

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. The Patient Support Specialist helps ensure patients receiving specialty or infusion therapies experience smooth, uninterrupted care. By coordinating refills, documentation, and authorizations, this role supports patients while enabling pharmacists and clinicians to focus on safe, effective treatment delivery. In this role, you’ll contribute to work that: Helps patients feel supported and prepared throughout ongoing therapy Strengthens communication between patients, providers, and pharmacy teams Supports compliance with pharmacy, payer, and regulatory requirements Advances a patient‑first, clinician‑led care model focused on outcomes Every refill coordinated and every question answered helps maintain trust and continuity.

Requirements

High school diploma or GED
Current Pharmacy Technician registration and/or certification in good standing (or commitment to obtain required registration within 60 days, as permitted by state law)
Experience providing customer service to internal and external customers
Experience with data entry, technology navigation, and basic medical terminology
Basic proficiency in Microsoft Office and related systems

Nice To Haves

Pharmacy Technician certification (if not required by state Board of Pharmacy)
One (1) or more years of experience in specialty pharmacy
Experience communicating with healthcare practices, inpatient or outpatient facilities, skilled nursing, or home care settings

Responsibilities

Support ongoing patient care by coordinating prescription refill outreach and follow‑up
Gather required documentation from patients and provider offices to support therapy continuation
Submit insurance re‑authorizations and prior authorizations as needed
Communicate professionally with patients and providers while complying with all state pharmacy regulations and HIPAA requirements
Ensure clinical compliance by asking required screening questions and escalating concerns appropriately to a pharmacist
Serve as a point of contact for provider offices and help maintain strong referral relationships
Collaborate with pharmacy operations teams to support daily workflow needs
Assist with processing e‑scripts, faxes, refills, labels, and delivery coordination as permitted under pharmacist supervision
Maintain accurate patient, insurance, and referral documentation in designated systems
Identify opportunities to improve patient support processes while maintaining high standards of accuracy and service