Patient Support Specialist

Sprinter Health • Menlo Park, CA

1d • Remote

About The Position

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, patient-centric individual to grow our patient support team. As a Patient Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our patients across the nation.

A Day in the Life of a Sprinter Patient Support Specialist

Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
As different patient situations arise, you will escalate questions and concerns to other teams for additional support
This position will assist Field Support and Sprinters with real-time scheduling changes
This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.

Requirements

• At least 3+ years of relevant experience in patient or patient service, healthcare required
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking)
• Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.

Nice To Haves

• experience working with Zendesk
• Flexibility, humility, and a sense of humor are your key personality traits
• You excel at last minute problem solving and out of the box thinking
• You are highly organized and love to follow a process
• You over communicate both in writing and in words
• You know how to prioritize tasks and escalate situations when necessary
• You have experience working in an on-demand service or healthcare environment
• You thrive in a fast paced, high pressure environment
• You have a calm and understanding demeanor and the ability to empathize with patients' frustrations and needs

Responsibilities

• Fielding and resolving overnight questions and support requests from our patients and partners
• Responding to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
• Escalating questions and concerns to other teams for additional support
• Assisting Field Support and Sprinters with real-time scheduling changes
• Supporting clerical work that may be required prior to and after appointments
• Enhancements to processes and the facilitation of cross-training across various departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees