Patient Support Specialist - Dermatology
MidState Skin Institute•Ocala, FL
About The Position
This is a full-time position working 40 hours per week. The Patient Support Specialist supports patients and office operations by handling check-in and check-out, responding to inquiries, maintaining patient records, processing payments, and scheduling appointments. The role reports to the Office Coordinator and operates in a professional, fast-paced office environment.
Requirements
- High school diploma or equivalent.
- Customer service skills.
- Basic computer and data-entry skills.
- Ability to multitask, handle stress, and remain patient.
- Positive attitude and ability to work as a team player.
- Initiative, problem-solving ability, and ability to explain things to patients.
Nice To Haves
- Knowledge of Nextech and Klara systems.
- Upbeat personality.
- Quick learner.
Responsibilities
- Greet patients and perform check-in and check-out procedures.
- Answer patient inquiries by phone or in person.
- Provide patients with appropriate paperwork to collect information.
- Update patient files and keep important patient information confidential.
- Process patient payments for products and services.
- Schedule and confirm patient appointments.
- Verify insurance eligibility and referral status.
- Regularly check email, voicemail, PracYakker, Spruce, and other communication systems, and respond to requests in a timely manner.
- Perform other duties as assigned.
Benefits
- Health care coverage
- Paid time off
- 401k
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
