Patient Support Specialist

MD Integrations

6h•Remote

About The Position

The Patient Support Specialist provides exceptional administrative and patient care support in a virtual healthcare environment. This role serves as a key point of contact for patients and clinical staff, handling inbound communications, uploading and organizing lab results, coordinating prior authorization requests, and triaging tasks to appropriate team members. The ideal candidate is detail-oriented, compassionate, and comfortable working with digital systems in a fast-paced telehealth setting. Candidates must have access to a quiet, secure work environment and reliable high-speed internet. If you're tech-savvy, detail-oriented, and love working in a fast-paced digital healthcare environment, we’d love to meet you!

Requirements

High school diploma or equivalent required; associate degree or higher preferred and 1+ year of experience in a healthcare, telehealth, or medical office support role.
Prior experience processing prior authorizations and working with insurance verification required.
Familiarity with EMR/EHS systems and digital communication tools (e.g., patient portals, ticketing systems, chat platforms).
Excellent communication and customer service skills with audiences of varied backgrounds and communication abilities.
Strong organizational, multitasking, and time management abilities.
Comfort with technology and ability to troubleshoot basic patient access issues.
High attention to detail and ability to work independently in a remote environment.

Nice To Haves

Medical billing, coding, preferred.
Spanish bilingual, a plus!

Responsibilities

Monitor incoming messages, tasks, and support tickets, assess urgency and route items appropriately to clinical or administrative team members.
Escalate urgent patient needs to the appropriate provider or nurse according to established protocols.
Upload, label, and organize laboratory results, imaging reports, and other clinical documents into MDI’s platform accurately and promptly.
Answer and return patient phone calls, emails, and chat messages with professionalism and empathy.
Provide clear instructions and follow up regarding lab testing and medication refills per physician notes.
Support patients in understanding next steps in their care and ensure a positive virtual care experience.
Initiate, track, and follow up on prior authorization requests for medications.
Communicate with insurance companies, providers, and patients to ensure timely processing and resolution of authorizations.
Maintain accurate records of prior authorization activity in compliance with payer and organizational requirements.
Collaborate with providers, nurses, and internal staff to maintain efficient telehealth workflows.
Participate in team meetings and process improvement initiatives to enhance patient experience and operational efficiency.
Maintain strict confidentiality and adhere to HIPAA and all applicable privacy and security regulations.