Patient Support Specialist

Community Care Physicians•Clifton Park, NY

6h•Onsite

About The Position

ImageCare Clifton Park is seeking a full-time Patient Support Specialist. This role involves a 40-hour work week, Monday through Friday, from 8:30 AM to 5:00 PM. The ideal candidate will possess superior customer service skills, with a preference for experience in the medical field. This position was previously known as a Medical Secretary. Community Care Physicians is an Equal Opportunity Employer and welcomes candidates who bring diverse intellectual, gender, and ethnic perspectives.

Requirements

High school graduate or equivalent
Strong computer skills.
Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
Maintain strictest confidentiality and discretion.

Nice To Haves

Superior customer service skills preferably in the medical field.
Additional education desirable.
Previous clerical experience in a medical practice preferred.
Knowledge of medical terminology and office procedures preferred.

Responsibilities

Greeting and checking in patients when they arrive to the office.
Process incoming telephone calls/messages based on office policy and procedure.
Schedule appointments for patients, following office protocols for access to care.
Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
Obtain patient signature on the appropriate waiver(s) according to insurance requirements
Organize and monitor the provider's daily schedule.
Maintain timely patient flow.
Verify patient insurance coverage/demographic information at each visit and update when necessary