Patient Support Specialist

Bridgeview Eye Partners • Maumee, OH

9d • Onsite

About The Position

Cataract & Laser Institute is seeking a compassionate, organized, and service-oriented Patient Support Specialist to join their team. This role is a key point of contact for patients, responsible for coordinating appointments, answering questions, and ensuring a welcoming and supportive patient experience.

Requirements

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent listening skills and the ability to communicate calmly and compassionately.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional judgment and the ability to handle confidential information appropriately.
• Comfortable using computers and learning new systems.
• A dependable, team-focused approach with a commitment to exceptional patient service.

Nice To Haves

• Previous experience in healthcare, a medical office, call center, patient services, or customer service preferred.
• Experience with electronic medical records and Microsoft Office preferred.

Responsibilities

• Answer incoming calls and respond to patient questions with professionalism, empathy, and accuracy.
• Schedule and coordinate patient appointments, procedures, and follow-up care.
• Confirm and update patient demographics, insurance information, and required documentation.
• Provide patients with clear information regarding appointments, procedures, and next steps.
• Support communication between patients, providers, referring offices, and clinic teams.
• Assist with prescription refill requests, referrals, medical records, and other patient-care needs.
• Accurately document calls, messages, and patient information in the electronic medical record.
• Monitor open tasks and follow up promptly to help prevent delays in patient care.
• Resolve routine patient concerns and appropriately escalate clinical or complex matters.
• Maintain patient confidentiality and comply with HIPAA and organizational standards.
• Collaborate with team members to provide a seamless, compassionate, and efficient patient experience.
• Perform additional duties as assigned to support patients and clinic operations.

Benefits

• Paid time off and paid holidays.
• Medical, dental, and vision insurance.
• A 401(k) retirement plan.
• Opportunities for professional development and growth.
• A supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED