Patient Support Specialist

Cataract and Laser Institute • Maumee, OH

3d • Onsite

About The Position

Cataract & Laser Institute is seeking a compassionate, organized, and service-oriented Patient Support Specialist to join their team. In this role, the individual will be an important point of contact for patients, helping coordinate appointments, answer questions, and ensure each patient receives a welcoming and supportive experience throughout their care.

Requirements

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent listening skills and the ability to communicate calmly and compassionately.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional judgment and the ability to handle confidential information appropriately.
• Comfortable using computers and learning new systems.
• A dependable, team-focused approach with a commitment to exceptional patient service.

Nice To Haves

• Previous experience in healthcare, a medical office, call center, patient services, or customer service preferred.
• Experience with electronic medical records and Microsoft Office preferred.

Responsibilities

• Answer incoming calls and respond to patient questions with professionalism, empathy, and accuracy.
• Schedule and coordinate patient appointments, procedures, and follow-up care.
• Confirm and update patient demographics, insurance information, and required documentation.
• Provide patients with clear information regarding appointments, procedures, and next steps.
• Support communication between patients, providers, referring offices, and clinic teams.
• Assist with prescription refill requests, referrals, medical records, and other patient-care needs.
• Accurately document calls, messages, and patient information in the electronic medical record.
• Monitor open tasks and follow up promptly to help prevent delays in patient care.
• Resolve routine patient concerns and appropriately escalate clinical or complex matters.
• Maintain patient confidentiality and comply with HIPAA and organizational standards.
• Collaborate with team members to provide a seamless, compassionate, and efficient patient experience.
• Perform additional duties as assigned to support patients and clinic operations.

Benefits

• Paid time off and paid holidays.
• Medical, dental, and vision insurance.
• A 401(k) retirement plan.
• Opportunities for professional development and growth.
• A supportive and collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED