Patient Support Spec II

JCHCC DBA Inclusivcare • Avondale, LA

1d

About The Position

The Patient Support Specialist II provides general patient support and manages patient scheduling. The role accepts patient payments, generates daily deposit reports, performs data entry, and supports front desk operations in the Medical/Dental department. The position reports to the Practice Manager and has no supervisory responsibilities.

The specialist answers and routes calls, welcomes patients, verifies and updates registration information in the EHS patient management system, schedules appointments, scans patient IDs, and maintains the daily patient sign-in log. The role also helps ensure front desk routines continue without interruption by cross-training with other support staff. Additional duties may be assigned by a supervisor or manager.

Requirements

• High school graduate with at least 3 years of medical office experience, or bilingual with at least 2 years of medical office experience.
• Pleasant telephone etiquette.
• Ability to deal tactfully and effectively with patients.
• Computer literacy.
• Ability to read, write, speak, and comprehend written documents fluently.
• Ability to work with mathematical concepts, including probability and statistical inference, and apply fractions, percentages, ratios, and proportions to practical solutions.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
• Must submit to a criminal background check and screening as part of pre-employment.

Responsibilities

• Answer and route incoming calls and take messages when necessary.
• Greet scheduled patients and walk-ins; verify registration information at each visit and update changes in EHS.
• Notify the nurse about emergency walk-in patients so they can be triaged promptly.
• Schedule center appointments in the EHS patient management system according to protocol, including walk-ins, scheduled appointments, and call-ins.
• Scan patient IDs into the patient management system.
• Cross-train with other front desk support staff to help prevent department routines from becoming backlogged or interrupted.
• Maintain the daily patient sign-in log.
• Accept patient payments, generate daily deposit reports, and perform data entry.
• Perform other duties as assigned by the Supervisor/Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED