Patient Support Specialist - Billing

VANGUARD SKIN SPECIALISTS•Colorado Springs, CO

3d•$20 - $23•Hybrid

About The Position

The Patient Support Billing Specialist serves as the primary point of contact for patient billing inquiries. This role is responsible for managing a high-volume billing phone line, responding to patient communications via phone, billing email inbox, and the patient portal, and proactively resolving patient account issues related to payments and insurance information. The ideal candidate demonstrates strong communication skills, accuracy, and a patient-centered approach to billing support. All Billing Specialists will participate in team workshops and project days to support continuous improvement initiatives.

Requirements

1–2 years of experience in medical billing, patient accounts, or healthcare customer service required
Proficient understanding of insurance terminology, payment posting, and patient billing workflows
Strong verbal and written communication skills
Ability to explain billing and insurance concepts in a clear, patient-friendly manner
Excellent customer services and de-escalation skills
High attention to detail and accuracy
Ability to manage multiple communication channels simultaneously
Proficiency with billing systems and standard office software
Commitment to the mission and values of Vanguard Skin Specialists

Responsibilities

Serve as the primary support for a high-volume inbound billing phone line, managing an average of approximately 80 inbound patient calls per day
Respond to patient billing inquiries received via phone, billing email inbox, and patient portal
Attempt live patient contact when possible and return voicemails, emails, and portal messages within 24 business hours of receipt
Contact patients regarding declined card-on-file payments and assist with payment resolution
Reach out to patients to obtain or correct insurance information as needed
Educate patients on billing statements, balances, payment options, and insurance coverage at a high level
Accurately document all patient interactions, actions taken, and account updates in the billing system
Escalate complex or sensitive billing issues to appropriate internal teams as needed
Maintain compliance with HIPAA and organizational policies
Provide technical support to internal customers through the Billing Help Desk
Participate and contribute to departmental workshops and project days