Patient Billing Specialist

JOHNSON HEALTH CENTER•Madison Heights, VA

4d•$15 - $23•Onsite

About The Position

The Patient Billing Specialist is part of the administrative team and assists patients with billing inquiries, processes payments, and performs other billing and financial duties. The role requires maintaining confidentiality, providing strong internal and external customer service, following supervisor instructions, and working collaboratively in support of Johnson Health Center’s mission and core values. Physical attendance is essential. The position is based at the Legal Address in Madison Heights, Virginia, in a fast-paced office setting, with frequent travel to other offices.

Requirements

High school diploma or equivalent.
Previous billing experience.
Self-motivated, with well-developed organizational skills.
Computer experience, including Word, Excel, and database functions.
Strong communication skills and the ability to work well with external organizations and employees.

Responsibilities

Assist patients with billing questions and problems in person or by phone, follow up on calls, and document as necessary.
Reconcile LabCorp bills to ensure proper allocation of funds, using the RPI LabCorp diagnosis-code site and an Excel spreadsheet.
Research and process patient refunds and credit balances.
Perform payment posting.
Work through Medicaid pending claims.
Evaluate accounts for collection activities.
Process returned mail and note patient accounts when updates are needed.
Clean up and monitor old billing alerts on accounts.
Work through claim and action errors requiring coding corrections.
Maintain and assist Patient Assistant Specialist staff with passwords and logins for insurance-related websites.
Keep confidential information obtained through job performance confidential.
Demonstrate good internal and external customer service and follow the supervisor’s instructions.
Abide by the Code of Conduct in the Corporate Compliance Manual and demonstrate commitment to Johnson Health Center and its mission and core values.
Treat patients and staff with dignity and respect, with awareness of cultural differences.
Perform other duties as assigned.