Patient Support Services Specialist - Hybrid (Full-Time, Temporary)

Hudson Headwaters Health Network•Town of Queensbury, NY

8d•Hybrid

About The Position

The Patient Support Services Representative is responsible for patient phone calls, insurance correspondence, identifying billing trends and all other duties as assigned. This is a hybrid position requiring 3 days a week in the office. This position is temporary and is not eligible to receive benefits or accrue PTO. The end date will be determined by the hiring manager.

Requirements

High school diploma or general education degree (GED)
At least three years billing experience or equivalent combination of education and experience
Strong customer service skills
Strong organizational skills
Ability to work with a variety of groups (managers, patients, insurance reps, other departments)
Ability to interact in a professional and efficient manner
Excellent computer skills, proficient in Excel and Word

Nice To Haves

Certified Professional Coder preferred but not required
Athena a plus

Responsibilities

Support all inquiries both internally and externally in a professional, courteous manner following HIPAA guidelines
Support data quality by verifying accuracy of demographic and insurance information
Support Network staff through verbal or written communication and education as needed, providing knowledge of participating insurances, eligibility status, claims inquiries, and adjustments or appeals.
Complete audits as necessary
Oversee hold, MGRHOLD, and other buckets assigned by manager
Oversee correspondence dashboard, unpostable accounts, faxes, and mail
Understand the refund processes by carrier to facilitate credit balances in accordance with Network policy
Works with insurance companies and patients on claims resolution, keeping current on changes with all companies. This includes but is not limited to calling insurances and working with provider relations representatives, collecting, and posting insurance payments, and completing deposits.
Answer all correspondence both internally and externally regarding billing issues.
Complete all collections tasks as needed, including adjustments, patient collection calls, payments, deposits, and correspondence with the collection agency
Helper’s Fund payment reporting, payment posting and tracking
Liaise with all collection, coding, and billing vendors
Enthusiastically support the Mission, Vision, and Core Values of Hudson Headwaters Health Network.
Perform additional duties and special projects as assigned