Patient Service Specialist-Office Support Services- Full Time

Guthrie Enterprise•Sayre, PA

6d•Hybrid

About The Position

The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice. This position supports multiple departments and may travel to other locations for coverage, providing exposure to different specialties, providers, and patient populations. In Office Support Services, your work directly helps patients access the care they need by ensuring appointments, records, communications, and registrations are handled accurately and efficiently.

Requirements

High school diploma/GED required.
Demonstrated customer service commitment in a fast-paced environment.
Minimum of 1 year experience in a customer service related field preferred.
Medical office experience and knowledge of medical terminology preferred.
Comfortable with computers and learning new applications.
Self-motivated, flexible, punctual, detail-oriented, with good time management and excellent communication skills.

Nice To Haves

Graduation from a Medical Office Assistant school preferred.
Medical office experience and knowledge of medical terminology preferred.

Responsibilities

Greeting every patient in a courteous, professional, and timely manner.
Answering telephones in a friendly and efficient manner, screening calls, taking messages, and providing information.
Scheduling and maintaining all patient appointments electronically, verifying patient information, assigning B# / MRN to new patients, and editing appointment schedules.
Registering patients, reviewing, verifying, and correcting patient demographic and insurance information, and scanning insurance cards.
Verifying eligibility for major insurance carriers and completing insurance forms, pre-certifications, and referrals.
Informing, quoting, and collecting copayments, insurance deductibles, deposits, or unpaid balances.
Performing daily cash-out and balancing.
Acting as a liaison between patients, physicians, hospital staff, and organizational departments, and keeping patients informed of any delays.
Adhering to departmental and organizational policies and attending meetings/huddles.
Prioritizing daily tasks simultaneously in a fast-paced, ever-changing work environment within a strong team structure.
Maintaining strict confidentiality of patient health information in accordance with HIPAA compliance.
Assisting with and completing other projects or duties as assigned, including participating in quality initiatives.