Patient Support Services Specialist

Pascua Yaqui Tribe • Tucson, AZ

5d • Onsite

About The Position

The Patient Support Services Specialist applies a broad knowledge of policies, procedures, applicable laws, and regulations in the performance of duties. Duties may include processing patient applications, verifying patient information, working with outside agencies on issues and documentation related to patient information, reconciling expenses, tracking project, and preparing reports.

Requirements

• Knowledge of clerical and office support practices.
• Knowledge of customer service principles.
• Knowledge of recordkeeping principles.
• Knowledge of general mathematical concepts.
• Knowledge of English language, grammar and punctuation.
• Knowledge of principles and practices in area of assignment.
• Knowledge of report preparation techniques.
• Knowledge of assigned department operations and functions.
• Knowledge of applicable federal, state and local laws, rules and regulations.
• Knowledge of medical tracking and reporting software, including but not limited to, electronic systems for processing third party insurance billing, AHCCCS eligibility and enrollment requirements, and the RPMS System.
• Knowledge of HIPAA Regulations.
• Knowledge of Yaqui culture, customs, resources and traditions and/or a willingness to learn.
• Ability to maintain various confidential records.
• Ability to maintain files and records.
• Ability to apply and explain applicable laws, codes, regulations, policies and/or procedures.
• Ability to prepare and proofread a variety of reports and/or documentation.
• Ability to use proper English grammar, punctuation and spelling.
• Ability to compile data and information.
• Ability to prepare meeting agendas and minutes.
• Ability to provide customer service.
• Ability to work independently.
• Ability to prepare a variety of business correspondence, records, reports, documents and forms.
• Ability to follow oral and written instructions, policies and procedures.
• Ability to operate a variety of office equipment, including a computer and related software applications.
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public.
• Sufficient ability to exchange or convey information and receive verbal and written work instructions.
• Associate's Degree and two (2) years of Administrative Support experience.
• Experience sufficient to successfully perform the essential duties of the job.
• Proficient in Microsoft Word and Outlook.
• Must possess and maintain a valid Arizona Driver's License.
• Must have a current Level 1 Arizona Clearance Card.

Nice To Haves

• Bilingual English/Spanish is preferred.

Responsibilities

• Manage front desk, check patients in and out, set patient appointments, appointment confirmations, and answer phones.
• Update patient and insurance information in various Electronic Health Record Systems.
• Prepare and review appropriate documents and forms to assist with patient tracking, rosters, and mailings, which include patient data collection.
• Prepare and review a variety of reports related to patient services, including but not limited too; correspondence, patient charts, and/or summaries as directed; researches and verifies information for inclusion.
• Provide complex, specialized administrative support in preparing and processing confidential documents, preparing and reviewing patient records, preparing meeting agendas and minutes; maintain departmental data and/or other related documents.
• Maintain and update confidential files and paperwork related to accounts receivable, accounts payable or tribal information.
• Respond to sensitive requests for information and assistance; provides information regarding applicable rules, policies, and regulations; resolves citizen concerns and complaints; refers inquiries as appropriate.
• Attend various trainings for assigned department as needed.
• Perform other duties of a similar nature or level as requested by supervisor or director.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree