Patient Support Representative
About The Position
At HopeHealth, our Patient Services Representatives are often the first connection patients have with our organization and that first impression matters. We are looking for compassionate, detail-oriented professionals who are passionate about providing exceptional customer service while helping patients feel welcomed, supported, and cared for throughout their healthcare experience. As a vital member of our clinic team, the Patient Services Representative plays an important role in ensuring smooth daily operations by assisting with patient registration, scheduling appointments, coordinating front office activities, and supporting both clinical and non-clinical staff. The ideal candidate is organized, professional, and committed to creating a positive patient experience through excellent communication, teamwork, and compassionate service. At HopeHealth, you’ll join a mission-driven organization dedicated to improving the health and well-being of the communities we serve while working in a collaborative environment that values respect, diversity, and excellence. Overview of the Position: The Patient Support Representative is primarily responsible for the registration of patients, collection of copays / payments, and the coordination of support and logistical functions necessary for the effective and efficient delivery of services in the clinic.
Requirements
- High School Diploma or equivalent required
- Two years customer service experience
- Must possess excellent oral and written communication
- Must have the ability to collaborate with others to improve the patient experience and address needs
- Ability to take initiative and handle various task simultaneously
- Knowledge of policies, procedures, regulations, and protocols
- Knowledge of data bases (ex: EMR systems)
- Familiar with Medical terminology
- Excellent interpersonal skills
- Detailed oriented
- Compassion for patients
- Comfort with diversity
- Recognition of different health plans
- Professional appearance at all times
- Excellent time management skills
- Proper telephone etiquette
Nice To Haves
- Two year medical office experience preferred
- Bilingual in English/Spanish preferred
Responsibilities
- Greets patient professionally both in person and on the phone
- Answers incoming telephone calls and triages quickly and appropriately
- Assist patients with completing necessary paperwor
- Maintaining information confidentiality at all times
- Scheduling of appointments
- Comfort patients by anticipating anxieties and effectively answering questions
- Keeps clinical team updated on schedule changes and patient arrivals
- Ability to interpret, adapt, and apply guidelines and procedures
- Required to participate in training opportunities
- Helps promote office efficiency
- Helps promote/meet practice goals established by leadership
- Faxing records/authorizations in a timely manner
- Participates in Continuous Quality Improvement activities, to include making recommendations for strategies to improve quality of care.
- Ability to advocate for the client by bringing concerns about the services to the attention of the clinical staff, provider, supervisor, or other management.
- Maintains petty cash amount. Runs daily report to reconcile all payments accepted throughout the day.
- Scans insurance cards and collects payments for copay and/or patient balance
- Verifies patient balances. Works with patient to implement a payment plan when necessary
- Manage inventory of needed office supplies
- Monitors the waiting area
- Keeps front office area clean and organized.
- Updates patient demographics
- Other duties as assigned
- Reviewing treatment plans with patients and / or family
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
