Patient Support Representative

Appalachian Mountain Health • Asheville, NC

12h • $17 - $22 • Onsite

About The Position

The Patient Support Representative, also known as "Front Desk," serves as the primary point of contact for all clients, providers, and third-party contacts within the office. This role requires a background check and drug screen.

Requirements

• Sending and following up on messages between clients and providers/clinical staff members via EHR.
• Reviewing previous messages/encounters related to patient inquiries to communicate clearly and efficiently with patients and staff.
• Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
• Verifying information on file and updating it as necessary.
• Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
• Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
• Triaging phone calls and following up on client requests as appropriate.

Nice To Haves

• Experience with verifying client insurance is preferred but not required.

Responsibilities

• Answering, screening, prioritizing, and delegating a high volume of telephone inquiries in a friendly and professional manner, including de-escalation skills for clients with behavioral health needs.
• Returning calls from clients, providers, and third parties in a timely fashion.
• Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
• Scheduling appointments.
• Providing a welcoming first impression of the organization.
• Managing client check-in and completing the full registration process.
• Collecting payments.
• Verifying insurance information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed