Patient Support Representative

Appalachian Mountain Health•Sylva, NC

43m•Onsite

About The Position

The Patient Support Representative, also known as "Front Desk", serves as the primary point of contact for all clients, providers, and third-party contacts within the office. This role is crucial in creating a welcoming first impression of the organization and managing various administrative and communication tasks.

Requirements

Experience with verifying client insurance is preferred but not required.
Sending and following up on messages between client’s and providers/clinical staff members via EHR
Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
Verifying information on file and updating said information as necessary.
Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
As appropriate, triaging phone calls and following up on client’s requests.

Nice To Haves

Experience with verifying client insurance is preferred but not required.

Responsibilities

Answer, screen, prioritize, and delegate a large volume of telephone inquiries in a friendly and professional manner, including de-escalation skills for clients with behavioral health needs.
Return client, provider, and third-party calls in a timely manner.
Refer client inquiries of a clinical nature to the appropriate clinical staff for triage.
Schedule appointments.
Provide a welcoming first impression of the organization.
Manage client check-in and complete the full registration process.
Collect payments.
Verify insurance information.
Send and follow up on messages between clients and providers/clinical staff members via EHR.
Review previous messages/encounters related to patient inquiries to communicate clearly and efficiently with patients and staff.
Maintain electronic health records (EHR) and document each point of contact within the EHR.
Verify information on file and update said information as necessary.
Utilize data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
Utilize working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
Triage phone calls and follow up on client requests as appropriate.