Patient Support Representative

Amazing Care Pediatric Outpatient Therapy•Denver, CO

5d•Onsite

About The Position

Amazing Care Pediatric Outpatient Therapy, formerly known as Summit Pediatric Therapy, is seeking a full-time Patient Support Representative to join their team in Denver, CO. This role is crucial for providing excellent customer service, ensuring patients are treated with respect and empathy, and maintaining clear communication with the clinic team. The position serves as a front desk receptionist with significant opportunities for skill and career growth within a mission-driven, collaborative, and people-first culture. The organization is dedicated to employee well-being and offers opportunities for professional development.

Requirements

Medical office receptionist experience with heavy scheduling, at least 1-2 years.
1-2 years of experience as a receptionist, preferably in a medical office.
High School Diploma or High School Equivalency required.
Strong computer skills, including experience with Microsoft applications and Google Docs.
Demonstrated ability to be courteous and respectful when interacting with patients and family members.
Maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.
Attention to detail.

Nice To Haves

Bilingual in Spanish is highly preferred.
Bachelor's Degree preferred.
EMR experience is preferred.
Understanding of medical insurance is preferred.

Responsibilities

Greet incoming patients in a friendly and professional manner.
Answer all incoming calls in a friendly and professional manner.
Collect co-pays and balance owed at the time of visit in accordance with patient insurance guidelines.
Obtain complete and accurate information from the patient for billing and demographics purposes.
Schedule patients, greet and announce patients and visitors, and direct them as needed.
Update patient registration information.
Keep waiting and patient areas clean and tidy throughout the clinic.
Work effectively as part of a highly professional team.
Perform other duties as assigned.