Patient Support Representative (Contract)

Accompany Health

6d • Remote

About The Position

Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.

About the role:
As a Patient Support Representative (PSR), you will be the first point of contact for patients, providing exceptional service, accurate call routing, and timely resolution of patient needs. You will play a key role in ensuring every patient feels heard, supported, and connected to care.
This role is a contract position, with an end date of 4/01/2027

Requirements

• At least 2 years of experience in a customer service function within a healthcare setting
• Excellent customer service and communication skills, with the ability to quickly build trust with patients
• A flexible and positive attitude
• Ability to follow protocol for handling many different kinds of patient calls
• Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets)
• Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time
• High speed internet (an internet test will be sent via email to confirm speed based on role requirements)

Nice To Haves

• Experience working in an Electronic Medical Record (EMR) system
• Experience working with patients on Medicaid
• Flexibility for coverage windows (e.g., occasional evenings/weekends)
• Bilingual Spanish/English

Responsibilities

• Answer inbound patient calls promptly, following established workflows to resolve questions or route to the correct department.
• Accurately document all calls, messages, and follow-ups in the EMR and other systems.
• Make outbound calls as assigned for scheduling, patient follow-up, and targeted call campaigns.
• Maintain patient confidentiality in compliance with HIPAA and internal privacy standards.
• Meet or exceed established performance metrics, including handle rate, routing accuracy, and SLA adherence.
• Collaborate with clinical and administrative teams to ensure smooth patient transitions and handoffs.
• Perform other duties as assigned to support patient care and departmental goals.

Benefits

• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed