Patient Support Representative

Appalachian Mountain Community Health Centers•Asheville, NC

4h•Onsite

About The Position

The Patient Support Representative, also known as "Front Desk," serves as the primary point of contact in the office for all clients, providers, and third-party contacts. This role requires a background check and drug screen. The position involves managing a high volume of telephone inquiries, scheduling appointments, and ensuring a positive first impression for the organization. Responsibilities include client check-in, completing the registration process, collecting payments, and verifying insurance information.

Requirements

Experience with verifying client insurance is preferred but not required.
Background Check and Drug Screen Required.

Nice To Haves

Experience with verifying client insurance is preferred but not required.

Responsibilities

Answering, screening, prioritizing, and delegating telephone inquiries in a friendly and professional manner, including de-escalation skills for clients with behavioral health needs.
Returning client, provider, and third-party calls in a timely manner.
Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.
Scheduling appointments.
Providing a welcoming first impression of the organization.
Client check-in and completing the full registration process.
Collecting payments.
Verifying insurance information.
Sending and following up on messages between clients and providers/clinical staff members via EHR.
Reading through previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.
Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.
Verifying information on file and updating said information as necessary.
Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.
Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
As appropriate, triaging phone calls and following up on client's requests.