About The Position
The PSP Development Manager (PSPDM) role is the central stakeholder reconciling execution of Sandoz Patient Support Program strategy with validation of certain operational tasks at 3rd Party. Responsible for oversight of Field Case Managers (3rd Party); driving quality execution of services to patients and healthcare professionals; managing strategic partnerships with key centers; building and maintaining customer relationships. This individual builds strategic partnerships with a number of key centers on a regional basis, through joint working initiatives that deliver patient benefit. Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!
Requirements
- Bachelor's degree in science, administration or another relevant field.
- Minimum 10 years' experience in the pharmaceutical industry.
- At least 7 years in direct interaction with customers (sales and/or marketing).
- Minimum 7 years' experience in PSP.
- Have a vehicle and a valid driver’s license.
- Being able to cover Ontario and the Atlantic provinces.
- Recognized interpersonal skills, including empathy.
- Advanced business planning and analytical skills.
- Demonstrated experience in leading groups to exceed expectations.
- Ability to work with multiple levels of stakeholders, and to reconcile the expertise of multi-functional teams.
- Advanced organizational and decision-making skills.
- Patient and customer service orientation.
- Ability to manage problem situations and customer complaints.
- Ability to innovate and develop new ideas that give a competitive edge.
- Very good knowledge of the Canadian and provincial pharmaceutical market, including the regulatory environment and patient coverage.
- Excellent oral and written presentation skills.
- Due to the nature of our operations, oral and written fluency in English is required for regular communication with customers, partners, and/or colleagues, whether in Canada or internationally.
Nice To Haves
- Experience with specialty drugs and biologics.
- Experience in the PSP environment in Ontario.
Responsibilities
- Work with Sandoz PSP vendors for excellence in customer and patient support. This includes ensuring nurses and Field Case Managers (FCMs) in the scope of “Best-in-Class” patient support programs (PSPs) for various disease areas are optimally managed.
- Segment and prioritize centers in collaboration with Sales and aligned with Marketing strategy
- Engage with senior clinical and managerial staff within key accounts to facilitate dialogue around improvement of Sandoz PSP services
- Acquire Sandoz PSP related products knowledge, understand and apply related brand strategies and tactics and ensure FCMs execute optimally
- Gain in-depth understanding of current service challenges on a local and regional basis and remove obstacles
- Monitor FCM performance, ensure they receive proper coaching and that they are adequately trained on diseases, products, policies and procedures
- Participate in Sandoz PSP field FTE hiring process with supporting 3rd parties.
- Prepare detailed project plans outlining the key success factors for the implementation of projects
- Work collaboratively with cross-functional team members to ensure optimal communication, collaboration on priorities and opportunities, and implementation of initiatives.
Benefits
- A minimum of four weeks’ vacation.
- Paid time off in addition to your annual vacation and statutory holidays.
- Time back between Christmas and New Year’s Day with full pay.
- Group pension plan with substantial employer contributions.
- Generous and flexible group insurance coverage through our private plan.
- Employee and family assistance.
- Hybrid work formula offered.
- Telemedicine services.
- Parental leave – supplemental top-up payments up to 100% of base salary, regardless of gender or sexual orientation.
- Career enhancement and development, including learning, training and professional recognition opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
