Manager, Product Development – Patient Care Programs
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Product Development – Patient Care Programs is a key role on the Patient Care Programs team, bringing deep program knowledge and the agility to manage across program development, execution, and ongoing optimization of pharmacy programs that improve patient access, adherence, and operational efficiency. This role partners closely with enterprise teams to drive both program execution and analytics, leveraging data and insights to inform decision-making and program enhancements from requirements through deployment. The ideal candidate brings a strong managerial presence, ensuring solutions are operationally sound, compliant with regulatory requirements, and clearly understood by stakeholders and the field.
Requirements
- 4-5 years of experience using data, reporting tools, and presentation materials to drive program analysis and leadership communication
- Experience managing multiple priorities in a matrixed organization
- Strong written and verbal communication skills, with the ability to develop materials and present to multi‑level leadership and operational audiences
- Strong organizational and time management skills
- Experience leading cross‑functional initiatives within healthcare, pharmacy, or product development
Nice To Haves
- Familiarity with product development processes, including requirements gathering, Agile methods, and User Acceptance Testing
- Experience with data analysis, reporting, or experimentation to inform operational or product decisions
- Familiarity with program performance metrics and dashboards, with the ability to conduct hands-on analysis and translate insights into recommendations
- Project management experience
- Working knowledge of retail pharmacy operations or systems (e.g., RxConnect, POS)
Responsibilities
- Lead the development and enhancement of pharmacy programs from end to end, including requirements, testing, piloting, deployment, and post‑launch validation
- Manage cross‑functional partnerships to align on program requirements, enhancements, and issue resolution
- Drive project management efforts, including meeting agendas, documentation, SOPs, and leadership presentation materials
- Oversee the development and maintenance of program tools, workflows, and communications to ensure consistent field execution
- Translate findings across initiatives and drive leadership discussions through clear recommendations and progress updates
- Manage program analytics and reporting, including analysis of program performance, program adoption and utilization, and operational outcomes
- Leverage data and insights to identify trends, gaps, and opportunities, translating findings into clear, actionable recommendations for program owners and leadership
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
