Patient Support Lead - Internal Medicine

UNLV Medicine • Las Vegas, NV

13d • Onsite

About The Position

The Patient Support Representative Lead is a subject matter expert and point of contact for the call center. Conducts training of new employees. Handles escalated issues. Provides guidance and direction to staff concerning processes and procedures. Additionally, the Lead will receive incoming phone calls to schedule appointments, resolve patient inquiries, work referrals, and process pre-authorizations. The Lead will be a subject expert and provide support to handle all functions within the call center. Candidates must be legally authorized to work in the United States. UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

Requirements

• Legally authorized to work in the United States.
• High School Diploma or GED equivalency.
• 3 years healthcare experience.
• Ability to type 30WPM.
• Proficient with computers and related applications.
• Above Average Verbal and Written communication.
• Skills in Correspondence/Reports, Analytical, Design, Medical Terminology, MS Word, MS Excel.
• 1-2 years Prior Supervisory Experience in healthcare or call center.

Nice To Haves

• Bilingual English/Spanish preferred.

Responsibilities

• Conduct training of new employees.
• Handle escalated issues.
• Provide guidance and direction to staff concerning processes and procedures.
• Receive incoming phone calls to schedule appointments.
• Resolve patient inquiries.
• Work referrals.
• Process pre-authorizations.
• Provide support to handle all functions within the call center.

Benefits

• 12 Full-Day and 2 Half-Day Paid Holidays per year.
• 20 PTO days per year.
• 3% 401K Contribution (after 90 days of employment).
• Medical, Dental, and Vision benefits that start the first of the month following your start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED