Patient Support Case Worker

Community Health Centers of Burlington • Essex Junction, VT

1d • $21 - $26 • Hybrid

About The Position

The Community Health Centers of Burlington is recruiting for a full-time Patient Support Case Worker! This role will screen patients for health-related benefits, financial assistance and other programs for which they may be eligible and assists patients through the application process.

Requirements

• Associate degree in related field plus one year of related experience OR High School Diploma or GED plus four years of related experience.
• Outstanding communication skills with people of all income ranges, diversity and life circumstances.
• Ability to work in a public setting.
• Ability to work confidentially and respectfully with private information.
• Commitment to working collaboratively with the Vermont Health Benefit Exchange and the ability to achieve state certification as an assister.
• Excellent written and verbal communication skills and attention to detail.
• Strong organizational, time management and problem-solving skills.
• Good computer skills including data entry, data management and reporting.

Nice To Haves

• Fluency in a language other than English is an asset but not required.

Responsibilities

• Assists with patient eligibility applications for Vermont Health Connect, Green Mountain Care, Prescription Assistance, Health Assistance Program, Community Health Pharmacy, Dental Vouchers, Ladies First Program, Eye Care Assistance, UVMMC Patient Financial Assistance, and other programs and agencies as needed.
• Compiles and authenticates patient household and financial information in order to determine eligibility for the CHC Slide, Homeless Healthcare Program benefits, and other forms of financial assistance.
• Educates patients on Qualified Heath Plan coverage, subsidy conditions, and health exchange rules to ensure full comprehension prior to plan enrollment through Vermont Health Connect.
• Processes application data updates and renewals, as well as completing subsequent follow ups with agencies to ensure of timely processing and success of benefit redeterminations.
• Troubleshoots various billing discrepancies regarding state health insurance premiums as well as internal CHC tasks for dental and medical.
• Serves as a patient advocate and liaison with CHC staff.
• Promotes effective collaboration with essential partner agencies.
• Provides case management between outside organizations and helps patients coordinate benefits.
• Other duties as assigned

Benefits

• Monthly stipend for those with alternate health insurance
• Flexible Spending Account and Dependent Care Account
• Excellent Dental and Vision coverage
• Life insurance, AD&D, Short Term/Long Term Disability, Accident Insurance, and Critical Illness Insurance
• 401K via Vanguard, as well as fiduciary services via Morgan Stanley (Employer contribution of 3% of your annual salary after 1 year of service regardless of personal contributions)
• Continuing Education funds for licensed applicable roles; pooled departmental funds as allowed for other roles
• Generous Accrued CTO in addition to 8 paid annual Holidays (6 fixed, 2 floating)
• Employee Assistance Program available to all household members
• Local discounts and perks at fitness, restaurants, and local businesses!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree