Case Worker

Salvation Army Careers•Yuba City, CA

About The Position

The purpose of the Case Worker position is to provide comprehensive case management, care coordination, housing support, and life skills development services to individuals and families, supporting housing stability, health access, community integration, and sustained self-sufficiency.

Requirements

Minimum two (2) years of social service, case management, housing, healthcare, or related experience preferred
Ability to speak and write the English language at a high and professional level
High degree of confidentiality and professionalism
Computer literate in a Windows environment (Microsoft Office, Publisher, Excel, Access, and Outlook preferred)
Excellent written and verbal communication skills
Excellent and professional telephone etiquette and presence
Strong organizational and documentation skills
Demonstrated ability to manage time effectively, prioritize tasks, and handle multiple responsibilities
Associate’s degree in Social Work, Human Services, Business Administration, Healthcare Administration, or related field preferred, or equivalent experience
Must possess a valid California Class C Driver License and ability to drive a Salvation Army vehicle
Must be 21 years or older
Complete The Salvation Army vehicle course training
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, and/or pull objects
Ability to reach overhead
Ability to operate telephone
Ability to lift up to 25–40 lbs.
Ability to operate a computer
Ability to process written, visual, and/or verbal information
Ability to operate basic office equipment and tools including PC, fax machine, telephone, calculator, copier, and printer
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.
The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship

Responsibilities

Conduct intake, assessment, and program eligibility determination for housing, tenancy, enhanced care management, and supportive services
Manage assigned cases for clients actively receiving services across housing navigation, tenancy support, care coordination, and day habilitation services
Conduct ongoing case management, coaching, and service coordination
Develop and implement individualized service and housing plans
Provide education on tenant roles, rights, responsibilities, and lease compliance
Conduct home visits, wellness checks, and habitability inspections as required
Liaise between participants and landlords to assist with communication, issues, and dispute resolution
Engage and build relationships with landlords and community partners
Assist participants with housing stabilization, recertification, and tenancy sustainment
Develop and maintain housing inventory and resource data
Provide transportation for housing, service navigation, and medical appointments as needed
Coordinate medical, behavioral health, and supportive service referrals in collaboration with contracted managed care plans and community providers
Advocate on behalf of participants with external agencies and service systems
Support participants in developing daily living skills, community engagement, and self-sufficiency
Participate in weekly case conference meetings and collaborative partnerships
Participate in program, agency, and required trainings as assigned
Maintain accurate, timely, and complete participant records in designated information management systems and generate reports as requested
Maintain and execute confidential information in compliance with HIPPA and agency standards
Maintain a highly detailed and organized filing system
Ensure service delivery utilizes trauma-informed care, harm reduction, housing first, and person-centered practices
Check and respond to emails and voicemails on a regular basis
Adhere strictly to confidentiality and ethical standards
Other duties as assigned