About The Position

The Patient Support Associate works under the direction and supervision of the Nurse Manager and in cooperation with members of patient care teams. The role supports patient care by maintaining the unit's physical environment, preparing equipment and supplies for selected care activities, carrying out customer relations tasks, complying with applicable regulatory requirements, and managing supplies on the assigned unit. Duties include handling linen and patient belongings; distributing water pitchers, cups, and straws as directed by an RN; transporting discharged patients on occasion; maintaining and replenishing unit supplies; retrieving and redistributing supplies and medications; supporting emergency cart exchanges; transporting clinical equipment; performing regulatory supply checks; and cleaning, locating, assembling, and maintaining unit equipment. The role requires an understanding of infection prevention standards.

Requirements

  • High school education or equivalent.
  • Working knowledge of English, demonstrated through verbal, reading, and writing abilities.
  • Ability to perform the job satisfactorily within three months.
  • Ability to communicate effectively with all levels of the organization.

Responsibilities

  • Remove linen from patient care areas and assist with changing linen on unoccupied patient beds.
  • Distribute water pitchers, cups, and straws as directed by the RN.
  • Inventory, secure, and transport patient belongings.
  • Occasionally transport discharged patients to support the target of discharge before noon.
  • Prepare patients by notifying them and placing them on the mode of transportation before its arrival (future scope).
  • Maintain adequate inventory of patient care supplies.
  • Remove waste from patient rooms when needed and only when overflowing and BSD personnel are not readily available; assist with returning patient food trays.
  • Redistribute supplies and maintain par levels in clean supply rooms, nurse servers, patient rooms, unit-specific carts, and other point-of-use areas.
  • Retrieve supplies from the Pneumatic Tube, Central Distribution, and service corridor, and replenish appropriate locations or deliver them to the assigned nurse.
  • Redistribute medications picked up from the pneumatic tube system.
  • Pick up and deliver medications from the inpatient pharmacy.
  • Notify the SCM / Logistics Manager of non-par-stocked specialty order needs.
  • Conduct regulatory compliance rounds, including checking supply expiration dates and ensuring supply areas are clean, orderly, free of loose trash, and have undamaged, clean supply bins.
  • Facilitate the exchange of emergency code carts and intubation boxes with Pharmacy, Central Sterile Processing, and Central Distribution.
  • Transport clinical equipment to and from departments such as Clinical Engineering and Central Sterile Processing.
  • Demonstrate understanding of infection prevention standards.
  • Clean spills and unit-based equipment and store items as instructed.
  • Assemble, locate, and maintain unit-specific equipment such as trapezes, CPMs, and hip chairs.

Benefits

  • Comprehensive benefits and wellness package.
  • Financial security benefits.
  • Generous time-off program.
  • Employee resource groups for peer support.
  • Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
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