Patient Support Associate

RG Supply and Logistics LLC•San Antonio, TX

2d•Onsite

About The Position

RG Healthcare Solutions is a leading provider of patient support services, dedicated to enhancing the experience of individuals within healthcare facilities. We partner with organizations to ensure seamless, compassionate, and efficient care delivery. We are seeking dedicated and empathetic individuals to join our team as Patient Support Associates / Hospital Porters, pending contract award at a major medical center in San Antonio. Are you passionate about helping others and creating a welcoming, supportive environment? As a Patient Support Associate / Hospital Porter, you'll be a vital part of the healthcare team, serving as a trusted greeter, navigator, and transporter for patients and their visitors. You'll play a crucial role in building confidence, providing essential assistance, and ensuring every individual feels valued and cared for throughout their visit. This is an opportunity to make a significant positive impact on the patient experience.

Requirements

A genuine desire to provide excellent customer service and compassionate care.
At least 6 months of verifiable customer service experience.
Valid American Heart Association Basic Life Support (BLS) certification. (We provided training).
Must be a legal resident or U.S. Citizen.
Must be fluent in English.
Must be at least 18 years of age.
Must be able to pass a background check and obtain necessary facility access credentials.
Ability to conduct yourself with the utmost respect, courtesy, and compassion.
Ability to adhere to schedules and facility policies, including a strict smoke-free environment.

Responsibilities

Be a Welcoming Greeter: Provide a warm, friendly, and helpful first impression to patients and their families upon arrival.
Navigate & Inform: Assist patients with campus navigation, providing clear information about services, locations, and facility programs.
Transport with Care: Safely escort patients, family members, and visitors via wheelchair or by guiding them to various departments and clinics across the facility.
Assist with Mobility: Help patients enter/exit vehicles, load/unload wheelchairs and other personal medical equipment (walkers, etc.).
Support Patient Needs: Aid in the discharge process by escorting patients to necessary services (like pharmacy) and to their designated pick-up points.
Ensure Safety: Uphold facility safety protocols, including fall prevention guidelines, and respond appropriately in emergency situations (BLS certified, CPR, First Aid).
Liaise & Resolve: Act as a helpful link between patients and healthcare staff to address concerns and facilitate smooth communication.
Uphold Dignity: Safeguard patient rights and ensure their dignity and self-respect are always protected.
Operational Support: Assist with transporting lab samples and other essential duties to support medical teams.
Record Keeping: Maintain necessary documentation as required.