Associate Director, Patient Support Services
About The Position
The Associate Director, Patient Support Services will play a critical Commercial role in support of BridgeBio assets. The primary goal will be to manage the end-to-end operations for patient service programs for commercialized product/s. This role will work collaboratively with internal colleagues to align on the patient support program goals and pull through on brand strategies. The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Pharmacovigilance & Market Access.
Requirements
- BA/BS degree required; MA preferred
- Minimum of 8-10 years of Biotech/Pharma and PSS vendor experience - previous experience directly managing (internally or externally) patient support services required
- Comprehend the complex environment of the specialty market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for PSS programs
- Demonstrate excellent analytical skills and the ability to develop sound strategies in response to patient access challenges
- Exhibit superior communication and teamwork skills to effectively contribute across cross-functional teams
Responsibilities
- Manage day-to-day operations of patient support programs including oversight of BRDs, contracts, budgets, and POs with PSS vendors (copay, free goods pharmacy, hub, etc.) and monitoring of KPIs/SLAs
- Assist in the assessment and continuous improvement of patient support programs for commercialized product/s including implementation of new programs/initiatives in support of brand strategies and market challenges which result in positive customer experience
- Serve as a day-to-day liaison with field teams, marketing and sales managers, other stakeholders which include resolving escalation issues involving PSS vendors
- Create/revise tactical PSS materials and submit to MLR process using Veeva and serve as the PSS subject matter expert for marketing and PSS vendor data to Commercial Analytics and Commercial IT
Benefits
- Market-leading compensation
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Pre-tax commuter benefits (transit and parking)
- Referral bonus for hired candidates
- Subsidized lunch and parking on in-office days
- 100% employer-paid medical, dental, and vision premiums for you and your dependents
- Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
- Fertility & family-forming benefits
- Expanded mental health support (therapy and coaching resources)
- Hybrid work model with flexibility
- Flexible, “take-what-you-need” paid time off and company-paid holidays
- Comprehensive paid medical and parental leave to care for yourself and your family
- Career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
