Patient Support Associate (Part Time)
About The Position
We are seeking a part-time Patient Support Associate to join our Patient and Community Support Services (PCSS) team at Ashley’s Inpatient Campus in Havre de Grace, MD. We’re looking for a strategic, forward-thinking individual who can blend compassionate people-skills with purpose-driven passion. At Ashley Addiction Treatment, we believe healing happens when compassion meets innovation. Founded in 1883 by two visionaries who knew addiction treatment should care for the whole person—not just the disease—Ashley continues to live its mission: “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.”
Requirements
- High School diploma or GED required
- A valid driver’s license with clean driving record required
- CPR/BLS certification required
- Ability to maintain calm within the patient community during any emergency or drill
- Working knowledge and acceptance of multiple pathways to recovery (12-step, Peer Recovery, SMART, etc.)
- Demonstrates current, accurate knowledge of trends and issues related to recovery and wellness
- Ability to sets clear boundaries with patients
- Speaks and acts in an ethical manner
- Excellent customer service skills
- Knowledge of SUD treatment language and documentation expectations
Nice To Haves
- Associates or Bachelor’s Degree in Human Services preferred.
- Prior experience working in SUD or behavioral health setting strongly preferred
- Recovery Coach and/or CPRS certification preferred
- Crisis Intervention/de-escalation training/experience preferred
Responsibilities
- Takes accurate attendance and tracks patient participation at scheduled activities.
- Is familiar with patient schedules for all programs.
- Knows the campus layout, including rooms, offices, and amenities.
- Performs scheduled rounds of the campus.
- Documents patient lateness and absences as required.
- Safely searches new patient luggage using proper protocols and PPE.
- Follows “Items to be Held” policy and maintains confiscated items accurately.
- Inputs/searches items in Personal Effects Form and labels items properly.
- Provides tours and orientation for new admissions.
- Reviews and answers questions about the Patient Handbook.
- Effectively addresses behavioral issues, documenting concerns in shift reports.
- Communicates important psychiatric and behavioral information to care teams.
- Facilitates and documents clinical groups and interventions as needed.
- Assists with AV equipment, documentation, and strategic department meetings.
- Participates in Crisis Prevention and clinical training sessions.
- Maintains safety, security procedures, and supports in emergency drills.
- Operates golf carts for patient transport and practices proper radio etiquette.
- Follows standard operating procedures and department policies.
- Participates in interdisciplinary team functions and ongoing education for clinical roles.
- Model and reinforce our mission, values, and culture of excellence.
- Protects patient privacy and upholds HIPAA compliance.
- Champions diversity, equity, and inclusion in all we do.
- Contributes with compassion, professionalism, and a shared sense of purpose.
Benefits
- SSL (Sick & Safe Leave): 40 hours awarded on date of hire
- Wellness Perks: On-site gym, tranquil 1-mile walking loop, and discounts on Massage & Acupuncture services
- Perks & Discounts: Movie tickets, theme parks, events, online shopping, and more via Life Mart
- Spiritual & Emotional Wellbeing: Daily non-denominational services and Employee Assistance Program (EAP)
- Community: Employee events, inclusive culture, and 147 acres of peaceful waterfront property.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
