Patient Support Assistant (PSA) - OBGYN

Endeavor Health•Evanston, IL

2d•Onsite

About The Position

The Patient Support Assistant (PSA) supports the OBGYN practice by managing patient-facing administrative tasks, including scheduling, registration, insurance verification, telephone response, and payment collection. The role is based in Evanston, Illinois, with required travel to Skokie and Niles. The full-time schedule is Monday through Friday, 8:00 a.m. to 5:30 p.m., with rotating weekends. Endeavor Health is a fully integrated healthcare delivery system serving more than 4.2 million residents across six northeast Illinois counties. Its more than 25,000 team members and 6,000 physicians provide care across more than 300 ambulatory locations and eight acute care hospitals. The organization emphasizes safe, seamless, personal care and a culture of connection, belonging, learning, and professional growth. Endeavor Health provides reasonable accommodation to individuals with disabilities and is an equal opportunity employer.

Requirements

High school diploma or equivalent work experience.
One year of office experience.
Flexibility and ability to work as a team player.
Strong customer service skills.
Ability to multitask and work in a fast-paced setting.

Nice To Haves

Previous experience working in a medical office or related field.

Responsibilities

Review schedules to ensure accuracy.
Answer telephone calls, determine the nature of calls, take and relay messages, and respond to routine inquiries following established procedures.
Greet patients arriving for scheduled appointments.
Register patients by obtaining pertinent information, including name, demographic data, and insurance coverage, according to established procedures.
Verify insurance eligibility.
Schedule appointments and reschedule patients according to protocol.
Collect co-pays and outstanding balances.
Balance and prepare end-of-day records.
Perform other duties as assigned.

Benefits

Potential eligibility for an Annual Incentive Plan award based on organizational performance, for eligible positions.
Premium pay, such as shift, on-call, or holiday pay, for eligible positions.
Incentive pay for select positions.
Opportunity for annual performance-based increases.
Career pathways to promote professional growth and development.
Medical, dental, pet, and vision plan options.
Tuition reimbursement.
Free parking.
Wellness program.
Savings plan.
Health savings account options.
Retirement options with company match.
Paid time off and holiday pay.
Community involvement opportunities.