Patient Support Assistant (PSA) - OBGYN

Endeavor Health•Evanston, IL

1d•$19 - $27•Onsite

About The Position

The Patient Support Associate (PSA) supports the OBGYN office by managing patient scheduling, registration, calls, insurance verification, and payment collection. The role is based in Evanston, Illinois, with required travel to Skokie and Niles. It is a full-time position with a Monday-through-Friday schedule of 8:00 a.m. to 5:30 p.m. and rotating weekends. The position requires a high school diploma or equivalent work experience and at least one year of office experience. Previous experience in a medical office or related field is preferred. The ideal candidate is flexible, works well as part of a team, provides excellent customer service, and can multitask in a fast-paced setting. Endeavor Health describes itself as a fully integrated healthcare delivery system serving more than 4.2 million residents across six northeast Illinois counties. It has more than 25,000 team members, more than 6,000 physicians, over 300 ambulatory locations, and eight acute care hospitals. The organization emphasizes career development, professional growth, connection and belonging, and providing safe, seamless, personal care.

Requirements

High school diploma or equivalent work experience.
At least one year of office experience.
Flexibility and ability to work as a team player.
Strong customer service skills.
Ability to multitask and work in a fast-paced setting.

Nice To Haves

Previous experience working in a medical office or related field.

Responsibilities

Review schedules to ensure accuracy.
Answer telephone calls, determine the nature of calls, take and relay messages, and respond to routine inquiries according to established procedures.
Greet patients arriving for scheduled appointments.
Register patients by obtaining pertinent information, including name, demographic data, and insurance coverage, according to established procedures.
Verify insurance eligibility.
Schedule appointments and reschedule patients according to protocol.
Collect co-pays and outstanding balances.
Balance and prepare end of day.
Perform other duties as assigned.

Benefits

Potential eligibility for the Annual Incentive Plan, based on organizational performance and applicable position eligibility.
Premium pay, such as shift, on-call, and holiday pay, based on job and eligibility.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career pathways to promote professional growth and development.
Medical, dental, pet, and vision options.
Tuition reimbursement.
Free parking.
Wellness Program Savings Plan.
Health Savings Account options.
Retirement options with company match.
Paid time off and holiday pay.
Community involvement opportunities.