Patient Support Assistant (PSA) - OBGYN - Highland Park

Nevada System of Higher Education•Highland Park, NJ

6d•$18 - $27•Hybrid

About The Position

The Patient Support Assistant (PSA) in OBGYN at Highland Park will be responsible for handling all incoming telephone calls from patients, physicians, and other departments, ensuring adherence to NorthShore telephone customer service standards and practice protocols. This role involves documenting in Epic telephone encounters, scheduling and registering patients using Epic, obtaining prior authorization for procedures, reviewing provider templates, and providing other administrative support as directed by physicians and the Practice Manager. The position is full-time, with specific hours from Monday to Thursday 6:30 am - 5 pm, Friday 6:30 am - 4 pm, and rotating Saturdays from 8 am to 12:30 pm. Occasional travel to other sites may be required based on department needs.

Requirements

High school diploma or equivalent work experience is required.
1 – 2 years in an administrative/customer service position
EPIC knowledge and experience preferred.
Enjoy working at a fast past with the capacity to multi-task, displays flexibility, and takes initiative

Nice To Haves

Graduate of an accredited medical assisting program is preferred, but not required.

Responsibilities

Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols
Obtain prior authorization for procedures
Review provider templates
Provide other administrative support under the direction of the Physicians and Practice Manager