Patient Support Assistant (PSA) - OBGYN - Highland Park

Endeavor Health•Highland Park, IL

8d•Hybrid

About The Position

The Patient Support Assistant (PSA) will be responsible for answering incoming telephone calls from patients, physicians, and other departments, handling each appropriately according to NorthShore telephone customer service standards and practice protocols, including documenting in Epic telephone encounters. The PSA will utilize Epic to schedule and register new, established, and post-procedure patients, obtain prior authorization for procedures, review provider templates, and provide other administrative support under the direction of the Physicians and Practice Manager. This role is part-time, located in Highland Park, IL, with specific hours from Monday - Thursday 6:30 am - 5 pm, Fri 6:30 am - 4 pm, and rotating Saturdays 8 am – 12:30 pm. Travel to other sites may be required based on department needs.

Requirements

High school diploma or equivalent work experience is required.
1 – 2 years in an administrative/customer service position
EPIC knowledge and experience preferred.
Enjoy working at a fast past with the capacity to multi-task, displays flexibility, and takes initiative

Nice To Haves

Graduate of an accredited medical assisting program is preferred, but not required.

Responsibilities

Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols
Obtain prior authorization for procedures
Review provider templates
Provide other administrative support under the direction of the Physicians and Practice Manager