Patient Support Assistant - Behavioral Health

Endeavor Health•Chicago, IL

12d•$19 - $27•Onsite

About The Position

The Patient Support Assistant will manage front desk and waiting area communication, answer incoming telephone calls, utilize Epic to schedule and register patients, obtain prior authorization, records, and orders, familiarize themselves with physician preferences and practice protocols, review department templates daily, and provide other administrative support under the direction of the Physicians and Practice Manager. This role is crucial for ensuring patients move smoothly through their visits and supporting the clinical team.

Requirements

High school diploma or equivalent work experience is required.
1 – 2 years in an administrative/customer service preferred.
EPIC knowledge and experience preferred.
Enjoy working at a fast past with the capacity to multi-task, displays flexibility, take initiative, and utilize multiple resources to support the role.
Excellence in customer service.

Nice To Haves

EPIC knowledge and experience preferred.

Responsibilities

Manage front desk and waiting area communication from front to back office to move patients through their visits and support the clinical team.
Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters.
Utilize Epic to schedule and register patients for multiple providers, sites and services.
Obtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamless.
Familiarize yourself with physician preferences, physician availability, practice visit types, and practice protocols.
Obtain prior authorization as needed.
Review department templates daily to ensure patient access and template efficient utilization. Informing Practice Manager of concerns.
Provide other administrative support under the direction of the Physicians and Practice Manager.