Patient Support Agent

Ascend Vision Partners • McAllen, TX

13d • Onsite

About The Position

The Patient Support Agent (call center representative) position allows you to provide a welcoming environment to both our patients and providers. This position is responsible to schedule patients with our providers via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information, and direct calls accordingly. Adhere to schedule rules as established by the facility and providers.

Requirements

• Bilingual (English/Spanish), required
• Possesses medical knowledge as it relates to patient coordination of ophthalmic care.
• Ability to utilize a desktop computer, keyboard, mouse and headset
• Acquainted with common ocular symptoms and complaints

Nice To Haves

• High school diploma or equivalent, preferred
• Call Center, Customer Service or other related experience, preferred

Responsibilities

• Communicates in a cordial, professional manner with patients via phone.
• Completes new patient registration (inputting demographic information, insurance information, etc.) and patient appointment information for incoming callers to appropriate facility/provider.
• Logs all patient communication within patient chart during or after patient call.
• Fills patient cancellation slots efficiently in keeping schedules booked for the providers.
• Improves positive patient satisfaction outcomes by assuring that all quality measures are met in regard to our patients’ experience.
• Updates computer referring physician data base, as needed.
• Works with online scheduling system and EHR.
• Verifies patient data and insurance to ensure it is updated for accurate billings.
• Responds to patient concerns or refers to leadership as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED