Patient Supply Coordinator

HME Specialists LLC•Albuquerque, NM

12d•Onsite

About The Position

Join HME Specialists as a Patient Supply Coordinator in Albuquerque and immerse yourself in a vibrant, customer-focused environment where your problem-solving skills will shine. This onsite position offers you the chance to make a significant impact on patients' lives daily, ensuring they receive the supplies they need to enhance their health and well-being. With competitive wages, you will be rewarded for your dedication and expertise while working alongside a passionate team. At HME Specialists, you'll thrive in a culture that emphasizes empathy and professionalism, allowing you to develop valuable relationships with clients and colleagues alike. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off. Take this opportunity to grow your career in a forward-thinking industry, where every day presents new challenges and the satisfaction of helping others drives your success. A little about HME Specialists We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care. Make a difference as a Patient Supply Coordinator As a Patient Supply Coordinator at HME Specialists in Albuquerque, you will play a crucial role in enhancing patient care through efficient communication. Your responsibilities will include managing incoming and outbound calls with patients, healthcare providers, and insurance companies, ensuring that every interaction is handled with empathy and professionalism. You will also verify and build monthly resupply orders for medical supplies, contributing to seamless service delivery for our clients. In this dynamic role, you will be expected to meet daily and weekly production goals, showcasing your ability to work in a fast-paced environment while maintaining a customer-centric approach. Your efforts will directly impact the lives of patients, making this position both rewarding and essential to our mission in the medical supply industry.

Requirements

Effective communication skills to provide positive, clear, and informative interactions with patients over the phone.
Active listening skills for understanding each caller's unique needs and resolving issues promptly and efficiently.
Attention to detail to ensure accuracy in communication and workflow management.
Empathy and compassion to address patient concerns, fostering trust and rapport.
Strong organizational skills to juggle multiple tasks effectively while maintaining a high standard of service.
Familiarity with the Microsoft Office Suite and CRM systems.
Critical thinking skills.
Problem-solving skills.
De-escalation techniques.
Time management skills.

Nice To Haves

Medical Knowledge

Responsibilities

Managing incoming and outbound calls with patients, healthcare providers, and insurance companies.
Verifying and building monthly resupply orders for medical supplies.
Meeting daily and weekly production goals.
Ensuring that every interaction is handled with empathy and professionalism.
Maintaining a customer-centric approach.