Patient Success Representative (Remote)

ResMed

3d•Remote

About The Position

Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from the comfort of home. At Brightree by ResMed, you'll be part of an innovative healthcare technology company that offers competitive pay, comprehensive benefits, and opportunities for growth while making a meaningful impact every day.

Requirements

High school diploma and at least 1 year of customer service and/or sales experience.
Excellent communication skills and a proven ability to adapt, problem-solve, and work independently.
Strong attention to detail with a commitment to accuracy and quality in a fast-paced environment.
Hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Satellite, cellular, and 5G connections are not supported.
Must remain on camera with microphones unmuted throughout training sessions.

Nice To Haves

Bilingual proficiency in Spanish a plus.

Responsibilities

Handle a high volume (100+) of inbound and outbound patient calls while delivering exceptional customer service.
Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.
Partner with internal teams to resolve patient and order-related issues.
Meet established performance goals for productivity, quality, and service excellence.
Additional duties as assigned.