REMOTE Patient Service Representative

TEKsystems•Austin, TX

16h•$18 - $18•Remote

About The Position

We are seeking compassionate and customer-focused Patient Service Representatives to join a growing healthcare support team. This fully remote position plays a vital role in helping patients transition smoothly after hospital discharge by connecting them with Nurse Coaches and coordinating follow-up care services. The ideal candidate enjoys helping others, possesses strong communication skills, and thrives in a fast-paced, high-volume call center environment.

Requirements

High School Diploma or equivalent.
Minimum of 1 year of call center experience.
Experience in customer service, patient service, outreach, or high-volume phone environments.
Strong communication and interpersonal skills.
Excellent computer and data-entry skills.
Ability to manage a high volume of calls while maintaining professionalism and accuracy.
Strong problem-solving, organizational, and time-management skills.
Ability to work independently in a remote environment.
Reliable high-speed internet connection and private workspace.
Ability to work a full-time schedule consisting of 8-hour shifts, including weekends as needed.

Nice To Haves

Experience in healthcare, including: Patient Services, Patient Access, Insurance Verification, Medical Billing or Coding, Claims Processing, Healthcare Customer Service, Medical Call Centre Environments
Knowledge of medical terminology.
Experience working with patients, members, or healthcare providers.

Responsibilities

Make outbound calls to patients recently discharged from the hospital to schedule initial assessments with Nurse Coaches.
Handle incoming calls from patients regarding appointments, program information, and general inquiries.
Explain healthcare support programs and services in a clear, professional, and empathetic manner.
Coordinate patient information and prepare case documentation for Nurse Coaches.
Communicate with patients, caregivers, physicians, and healthcare providers regarding care coordination needs.
Conduct follow-up calls to assess patient satisfaction and collect feedback.
Accurately document all interactions and activities within internal systems.
Resolve non-clinical patient concerns and escalate issues when appropriate.
Meet established productivity, patient engagement, and quality metrics.
Participate in process improvement initiatives and team meetings.
Support evening and weekend coverage as business needs require.
Make approximately 50–100 outbound calls per day.
Schedule patient assessments and explain available healthcare support services.
Work within CRM and case management systems to manage outreach activities.
Prepare patient information packets and documentation for Nurse Coaches.
Utilize provided scripts and resources to ensure consistent, high-quality patient interactions.