Virtual Executive Assistant — Patient Success Operations [Remote]

Legion Health • Austin, TX

9d • $5 - $15 • Remote

About The Position

Legion Health is a full-stack AI-native psychiatry network dedicated to providing fast, affordable, and effective mental health care at scale. Our clinicians provide care directly to patients, and AI agents automate operational tasks such as scheduling, risk analysis, and billing. We aim to create a 10X better patient and clinician experience through technology and human expertise. We are seeking individuals to help build the future of mental health care.

Requirements

• Proficient in spoken and written English
• Calm under pressure and able to support patients with empathy—especially in sensitive situations
• A quick learner who can adapt to new processes and stay up to date with changes
• Organized and efficient, able to manage multiple conversations without missing details
• Comfortable working in a fast-paced, ever-evolving startup environment
• Comfortable using tools like Dialpad, Slack, Healthie (or similar platforms)
• Detail-oriented with strong follow-through and clear documentation habits
• Comfortable partnering with clinical teams while staying firmly within a non-clinical scope
• 2+ years in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
• Previous experience in a telehealth or call center environment is highly preferred
• Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)

Nice To Haves

• Clinical background is a plus (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy), but not needed

Responsibilities

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
• Provide compassionate, top-notch support with a strong focus on patient satisfaction
• Assist with scheduling appointments, rescheduling, and helping patients onboard
• Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
• Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including: Prior authorizations (collecting info, tracking status, and escalating as needed), Prescription and refill coordination (triaging requests and routing to the clinical team), FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up)
• General administrative tasks and patient coordination across internal teams
• Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
• Identify recurring patient issues and share feedback to improve workflows and quality of service
• Work closely with team members to resolve patient concerns quickly and effectively
• Maintain a reliable, high-speed internet connection for smooth and consistent communication
• Always aim to deliver the best experience possible for our patients

Benefits

• Hourly Compensation: $5-$15 per hour
• Work Hours: 1:00 PM to 9:30 PM Central Time
• Work Setup: Fully Remote
• Impact: Work on something that truly matters to millions of patients and families.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed