Patient Solutions Representative II (Healthcare Customer Service | Call Center)
About The Position
If you have experience in insurance customer service, medical claims, or healthcare call centers, this is your opportunity to take the next step in your career. Join a team where your ability to resolve billing and insurance questions directly improves the patient experience while building deeper revenue cycle expertise. At R1, we combine advanced technology with deep healthcare expertise to improve financial outcomes and patient experiences across leading health systems. As a Patient Solutions Representative II, you will work in a high-volume healthcare call center environment, supporting patients with billing, insurance, and account-related questions.
Requirements
- 1+ year of experience in a customer service or call center role
- Experience in health insurance, payer customer service, or medical billing/claims (highly preferred)
- Ability to explain insurance benefits, claims, and EOBs clearly
- Experience handling high call volume and fast-paced environments
- Strong attention to detail and ability to multitask across systems
Nice To Haves
- Familiarity with EMR systems (Epic, Cerner, etc.) is a plus
Responsibilities
- Deliver high-quality customer service through inbound and outbound calls
- Resolve questions related to medical billing, insurance coverage, claims, EOBs, and account balances
- Support patients with payment plans and financial questions
- Achieve first call resolution and meet call center performance metrics
- Use EMR systems (Epic, Cerner, Meditech) to research and resolve issues
- Maintain HIPAA compliance and accurate documentation
- Navigate multiple systems while managing high call volume
Benefits
- competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
