Call Center/Patient Service Representative

TCA Health•Chicago, IL

2d•Onsite

About The Position

TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago’s leading Federally Qualified Healthcare Centers. We’re hiring a Patient Service Representative to work in our Call Center, serving as the first point of contact for patients needing appointments, information, or support. We’re seeking a Call Center Representative to join our Patient Service Representative team. You’ll be the first point of contact for patients, answering calls, scheduling appointments, verifying insurance, and supporting access to care with empathy and efficiency.

Requirements

High school diploma or equivalent required.
1–2 years in call center, healthcare, or customer service setting.
Strong communication and multitasking skills.

Nice To Haves

Bilingual (Spanish/English) preferred.
Familiarity with EHR systems and HIPAA a plus.
Athena knowledge preferred.

Responsibilities

Answer inbound calls from patients and assist with scheduling, referrals, cancellations, inquiries, and information.
Verify and update patient records, insurance, and demographics in the EHR.
Provide friendly, respectful service to all callers.
Provide basic clinic information (hours, services, providers)
Handle patient concerns with empathy and escalate issues appropriately
Document all call activity in the EHR system
Meet quality, productivity, accuracy of call handling benchmarks and metrics in a fast-paced environment.