Patient Services Supervisor

The US Oncology Network•Chicago Ridge, IL

6d•Onsite

About The Position

Join Gynecologic Cancer Institute of Chicago, A Division of Affiliated Oncologists as a Patient Services Supervisor! This is a Full Time, In-Office Position. The office is located at 10604 Southwest Highway Suite 109, Chicago Ridge, IL, with additional travel to Downers Grove, IL and Burr Ridge, IL. This position supervises, plans, coordinates, and directs staff performances of administrative and clerical duties in support of clinical services. These services include: patient reception, answering incoming phone calls, appointment scheduling, pre-registration, registration, patient arrival and dismissal, referral coordination, financial screening, patient account inquiry; cash collections, and updating demographic information. The US Oncology Network is a thriving organization that fosters forward-thinking, advancement opportunities, and an inspired work environment. We continuously look for top talent who will continue to propel our organization in the right direction and celebrate new successes! Come join our team in the fight against cancer! The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. For more information, visit www.usoncology.com.

Requirements

Certificate of Completion or Associates Degree in a healthcare field with 3 years experience in front office operations and clerical support in a healthcare environment.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to communicate effectively.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Knowledge of MS Outlook, MS Word, and Internet software.
Knowledge of electronic medical record (EMR) software is required for this position.
Familiarity of CPT-4, ICD9, and Medical Terminology may be required.

Responsibilities

Plans, organizes, directs and controls activities related to the front desk (patient registration/cashier) and records room
Supervises the reconciliation of daily receipt logs including cash, checks, and credit cards. Weekly bank deposit preparation required.
Resolve patient inquires complaints or concerns regarding their accounts or interactions with clinic staff
Set-up patient care financial arrangements for clinics and manage the patient care contracts
Expected to provide coverage for practice management tasks including but not limited to, referrals, insurance entry, eligibility and benefit verification, and accounts receivable.
Run necessary clinical information reports for staff to complete their responsibilities
Communicate with Patient Management on status of operations for scheduling patient appointments
Review and manage the merging of patient accounts in clinical information system
Reconcile monthly operations account, process request for records and subpoenas, and order office supplies
Train incoming staff
Manage schedule templates, provider schedules when unavailable, and special schedule requests.
Writes and receipts patient correspondence for termination, warnings, or follow up requirements.
Other duties may be assigned or may be modified as business needs dictate.